What we do
A qualitative and listening-based approach, that guarantees a high brand image and allows to stimulate brand awareness.
Telemarketing B2B
Every single Prospect is valuable and must be treated with professionalism and empathy.
The quality of conversions is based not only on a solid commercial proposition, but also on personalization and continuity of the relationship between Agent and Prospect for each channel (phone, email, …). In fact, this kind of Services are assigned to who has shown reliability greater aptitude on building connection with other people.
E-commerce management
We can represent every Customer Experience touchpoint along the Customer Journey.
Through our platforms, we design and manage the best possible e-commerce processes.
We acquire new customers to convert them into loyal ones, respecting brand positioning and sales targets.
Fundraising
We have a team specialized in Donor Management. The keys of their success are emotional connection and ability to listen.
We increase the value of each donor, plan and project along the Organizations with telefundraising and Donor Care campaigns.
Contests and promotions
We manage instant-win/final draw contests in a complete and multichannel way (ivr, sms, web, app, …).
We create end-to-end systems, supporting our Clients with notary practices and prize logistics.
Everything is integrated with an omnichannel assistance for participants.
HOW WE WORK
The true digital customer experience
Technology is the backbone of what we do, together with people.
Everyday we choose highly innovative solutions, which are scalable and modular according to each project.
However, technology is nothing without the human component. This is the reason why we invest in continuous training: we want to connect digital and individuals to create customized and performing ecosystems.
CX Centax infrastructure consists in:
Contact us
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