Why Choosing Centax?
EXPERTISE
Over 25 years of history and know-how in the efficient management of complex, flexible and omnichannel processes, 24/7
- Verticality on Customer Centric areas: Finance, Food & Beverage, Consumer Goods, Innovative Services, Pharma, No Profit, Telco, Automotive
Measurable quality and lower total cost than competitors (thanks to our “one-contact-solution” approach)
HUMANS
Young and qualified people with high level of education
High Employee Experience
100% regular hired staff (CCNL Telco)
TECHNOLOGY
Innovative and tailor-made solutions for different scenarios
System Integration
Business continuity and compliance with the strongest security protocols
Why Choosing Centax?
People beyond numbers
[430+ Front and Back End Agents]
Our aim is to guarantee an excellent Customer Experience. That’s why we invest everyday in people who believe and share CX Centax vision: they’re the engine of our growth.
A qualified, motivated and gratified team is the fundamental added value that helps our Partners to take up and overcome every new challenge with professionality and competence.
Under 30
Women
Graduated/University students
Smartworking
CX Centax is…
- OMNICHANNEL for each touchpoint of the Customer Journey
- MULTISECTORIAL and vertical on various areas
- INNOVATIVE and proactive, with a focus on continuous improvement
PROFITABLE for its Customers, thanks to the “one-contact-solution” approach and a lower total cost
- MEASURABLE thanks to data reports and advanced analysis tools
- QUALIFIED thanks to skilled and trained Agents
- CAREFUL with its employees, all hired with CCNL
- OPERATING also in smartworking, if necessary
Contact us
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