Who we are

Company

Your customers are your most precious good. Ours too.

It’s been 30 years since we have been at the service of companies, offering custom services in outsourcing of customer care and sales management.

CX Centax is an innovative partner, able to manage the entirety of your engagement, valorisation and relation processes with your Customers and potential Customers, with a Total Customer Management approach.

It has been born and has grown with a vision developed from the synergy of a few fundamental ingredients: Quality, Innovation and People, whom are at the heart of our work.

In fact, they are in 400 the collaborators that every day, in our two offices in Bergamo and in Verona, write the story of continuous success for the brands and the companies that have chosen CX Centax as strategic partner for their business.

CX Centax is…

OMNICHANNEL for each touchpoint of the Customer Journey
MULTISECTORIAL and vertical on various areas
INNOVATIVE and proactive, with a focus on continuous improvement
PROFITABLE for its Customers, thanks to the “one-contact-solution” approach and a lower total cost

MEASURABLE thanks to data reports and advanced analysis tools
QUALIFIED thanks to skilled and trained Agents
CAREFUL with its employees, all hired with CCNL
OPERATING also in smartworking, if necessary

Why choose CX?

People beyond numbers

[430+ Front and Back End Agents]

Our aim is to guarantee an excellent Customer Experience. That’s why we invest everyday in people who believe and share CX Centax vision: they’re the engine of our growth.

A qualified, motivated and gratified team is the fundamental added value that helps our Partners to take up and overcome every new challenge with professionality and competence.

80%

Under 30

78%

Women

75%

Graduated/University students

14

Spoken languages

Contacts

Your customers are your most valuable asset. And ours, too!

Contact us to find out how we can help you.