The soft skills of Customer Care and Help Desk operators
For a qualified Customer Care operator, the ability to listen is the first and most important soft skill to be […]
The relationship with the customer in the Outbound B2B
We reveal the essential ingredients for a successful customer relationship in Outbound B2B activities.
CX Centax has always specialized in B2B […]
Centax’s Social Customer Care service
Managing relationships with customers today means effectively overseeing every touchpoint, and among these social networks now have an increasingly important […]