Values

Ethics

Living CX Centax

We have chosen to invest in people. But why do our collaborators choose us? We firmly believe that to provide an excellent Customer Experience, it is necessary to have an excellent Employee Experience.

Periodic surveys on business climate/atmosphere, which allow us to take concrete suggestions on how to improve the work experience at CX.
Investing in the best possible work tools, in order to make daily activities easier and more comfortable (soundproofing, professional headphones, dual monitors, …).

Our IT specialists have developed an application that allows each of our Agents to self-fill their availability for next week’s shift.
Open dialogue with staff, in a dynamic and stimulating environment.

CX CENTAX is GREEN

CX CENTAX IS SUSTAINABLE

We have always been sensitive to environmental issues and sustainability, and we have developed a series of small actions that help protect our planet.

What are we actually doing?

Since 2018, the energy needed to sustain Centax has come from 100% renewable sources.
We update our environmental sustainability certifications (ECOVADIS, SEDEX-SMETA) annually, confirming our ongoing commitment.
We aim to raise the awareness of all Centax employees, through an Eco&Green Code of Ethics and adherence to programmes that encourage the responsible dissemination of healthy lifestyles (Work Health Program).
With the help of Biorfarm, we created Centax Planet: an orchard of 500 organic trees, each of which has been donated to the people who contribute value to our work every day. The orchard – which absorbs more than 15,000 kg of CO2 from the atmosphere every year – was created and grows thanks to the efforts of small local farmers, thus promoting organic production and Made in Italy.

“Knowing your planet is a step towards protecting it”

Jacques-Yves Cousteau

Support

CX Centax supports a number of local excellences with particular reference to the world of Art and Culture.

Specifically, we support the Donizetti Theatre Foundation and the Carrara Academy, two flagships of our Bergamo.

We join them in their commitment to the enhancement of artistic and cultural heritage, convinced that Art is a tool for inclusion and sharing, as well as for mutual growth, for those who produce it and for those who enjoy it.
Art teaches us to look at the world with new and curious eyes, it pushes us to go beyond our usual boundaries, to be moved and elevated.

Not only Art and Culture in the values we promote, but also Sport, with a special focus on youth: we strongly believe in young people, they will be the builders of our tomorrow.

Sport is highly educational: it teaches discipline, tenacity, virtue, but also fun, cooperation and inclusiveness.

Nelson Mandela stated that ‘Sport has the power to change the world. It has the power to arouse emotions. It has the power to bring people together like few other things’.

CX Centax fully reflects this vision, thus supporting Volley Bergamo, the discipline of cross-country skiing in the Folgaria and Lavarone Plateau Ski Area and the Gazzanighese ASD Cycling Club.

Smartworking

In Centax smart working has been active since 2017, in order to guarantee Service continuity and a Customer Experience of always high added value, H24.

In the years, we have structured and constantly updated actions and procedures gathered in our Business Continuity Plan, upgrading our infrastructure (PCs, earphones, tokens, licenses), rigorously GDPR compliant.

Both our structures (Bergamo and Verona), overall comprised of 400 people between operators, coordinators, instructors, technicians, salespeople, have the possibility of also working remotely, keeping intact the perceived quality and without affecting performance.

Compliance

CX Centax is a Company responsible for data collection, as well as a leader in adopting Best Practices. In particular, we have the following certifications: