[ 10/12/2023 ]

Managing relationships with customers today means effectively overseeing every touchpoint, and among these social networks now have an increasingly important role.

CX Centax offers H24 assistance services in omnichannel mode: call, email, chat, ticket and even social.

According to recent statistics, 64% of customers prefer to text companies rather than make phone calls. Social media is the channel of choice for under-25s for customer support, and 83% of users expect a response from the company on social within 24 hours, almost half expect a response within an hour. But 45% of businesses take more than five days to respond to messages on their Facebook pages. And 49% never get a response to a complaint made on social media.

That’s why an effective and professional social customer care today cannot be neglected: it is necessary to respond promptly to complaints, requests for information, but also to help build a solid brand reputation, without neglecting the activities of social listening, community management and moderation of online reviews.

To increase customer satisfaction and retain it, it is essential to guarantee this direct line with the brand, a relationship managed with care and immediacy.

CX Centax can support companies by offering a 24-hour channel presence, thanks to an efficient, young and trained team and consolidated expertise, as well as reporting and tracking systems.

If your company or agency needs support for a timely and targeted management of social interactions, or support to deal with peaks of seasonal/hourly requests/extraordinary campaigns, Centax is the ideal partner.

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