{"id":1556,"date":"2020-10-28T12:14:20","date_gmt":"2020-10-28T11:14:20","guid":{"rendered":"https:\/\/www.cxcentax.com\/why-choosing-centax\/"},"modified":"2024-06-24T14:43:34","modified_gmt":"2024-06-24T12:43:34","slug":"why-choosing-centax","status":"publish","type":"page","link":"https:\/\/www.cxcentax.com\/en\/why-choosing-centax\/","title":{"rendered":"Why Choosing Centax?"},"content":{"rendered":"

Why Choosing Centax?<\/h1><\/div><\/div><\/div><\/div><\/div>
Bpo<\/h6><\/div>

The benefits of outsourcing<\/h3><\/div>

We are currently in what economists call \u201cThe Age of the Customer\u201d and, to be\u00a0customer-centric<\/strong>, it is essential for Companies invest in People.<\/p>\n

The human aspect is in fact fundamental in modern economics (just think that the last 2 Nobel laureates for Economics are Psychologists) and the new-born concept of\u00a0emotional intelligence<\/strong>\u00a0will become increasingly crucial.<\/p>\n<\/div>

In this scenario, the\u00a0Contact Center<\/strong>\u00a0has to be considered the most important touchpoint of the entire Customer Experience: relationships with Customers (whether they\u2019re B2B or B2C) must be first of all\u00a0Human2Human<\/strong>\u00a0to be effective.<\/p>\n

Where bots fail, H2H relationships allow you to recognize and consciously manage emotions and processes.<\/p>\n

Therefore, the task of Business Process Outsourcers is to balance digital channels and empathy (Augmented Humanity<\/strong>), in order to help Customers and\u00a0understand<\/strong>\u00a0their needs.<\/p>\n

Minimizing the costs of Customer Care is not a winning strategy and CX Centax, thanks to its consolidated expertise, innovative technologies and flexibility, has always helped its partners to\u00a0increase the value of each Customer.<\/strong><\/p>\n<\/div>

<\/div><\/div><\/div><\/div><\/div>

EXPERTISE<\/h4><\/div><\/div><\/div>
  • <\/i><\/span>
    \n

    Over 30 years of history and know-how in the efficient management<\/strong> of complex, flexible and omnichannel processes<\/strong>, 24\/7<\/p>\n<\/div><\/li>

  • <\/i><\/span>
    Verticality on Customer Centric areas: Finance, Consumer Goods, Industry, Innovative Services, Pharma, No Profit, Telco, Automotive<\/strong><\/div><\/li>
  • <\/i><\/span>
    Measurable quality and lower total cost<\/strong> than competitors (thanks to our \u201cone-contact-solution\u201d approach)<\/div><\/li><\/ul><\/div><\/div><\/div><\/div>

    HUMANS<\/h4><\/div><\/div><\/div>
    • <\/i><\/span>
      \nYoung and qualified<\/strong> people with high level of education<\/div><\/li>
    • <\/i><\/span>
      \nHigh Employee Experience<\/strong><\/div><\/li>
    • <\/i><\/span>
      \n100%<\/strong> regular hired staff (CCNL Telco)<\/div><\/li><\/ul><\/div><\/div><\/div><\/div>

      TECHNOLOGY<\/h4><\/div><\/div><\/div>
      • <\/i><\/span>
        \nInnovative and tailor-made solutions<\/strong> for different scenarios<\/div><\/li>
      • <\/i><\/span>
        \nSystem Integration<\/strong><\/div><\/li>
      • <\/i><\/span>
        \nBusiness continuity and compliance<\/strong> with the strongest security protocols<\/div><\/li><\/ul><\/div><\/div><\/div><\/div>