{"id":1541,"date":"2020-10-28T12:12:57","date_gmt":"2020-10-28T11:12:57","guid":{"rendered":"https:\/\/www.cxcentax.com\/care\/"},"modified":"2024-06-24T14:44:34","modified_gmt":"2024-06-24T12:44:34","slug":"what-do-we-do","status":"publish","type":"page","link":"https:\/\/www.cxcentax.com\/en\/what-do-we-do\/","title":{"rendered":"What do we do"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:right center;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:220px;--awb-padding-bottom:90px;--awb-padding-top-medium:90px;--awb-background-image:url(&quot;https:\/\/www.cxcentax.com\/wp-content\/uploads\/2020\/09\/bg-chisiamo.jpg&quot;);--awb-background-size:cover;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one fusion-animated\" style=\"--awb-text-color:#ffffff;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;--awb-font-size:60px;\" data-animationType=\"fadeInRight\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;\">Total Customer Management<\/h1><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-bottom:50px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-three fusion-animated\" style=\"--awb-margin-top:0px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.5\" data-animationOffset=\"top-into-view\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">From a generation of opportunity to a successful Customer eXperience:<\/h3><\/div><div class=\"fusion-text fusion-text-1 fusion-animated m-txt-right\" data-animationType=\"fadeInUp\" data-animationDuration=\"2.0\" data-animationOffset=\"top-into-view\"><p>We set ourselves as trusted partners, aware of the mission trusted to us, the mission of taking care of the most precious asset: the customers of our customers. With innovation and passion grow your Business with us.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div id=\"care\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-bottom:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-animated accordion-container style-2\" style=\"--awb-bg-size:cover;--awb-margin-bottom:0px;\" data-animationType=\"fadeInRight\" data-animationDuration=\"2.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-four accordion-title bg-obiettivi\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><p><strong>Engagement<\/strong><br \/>\n<strong>pre-sale<\/strong><\/p><\/h4><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:18px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#ffffff;--awb-divider-hover-color:#ffffff;--awb-icon-color:#ffffff;--awb-title-color:#000000;--awb-content-color:#000000;--awb-icon-box-color:#212934;--awb-toggle-hover-accent-color:#ffd500;--awb-title-font-family:&quot;IBM Plex Sans&quot;;--awb-title-font-weight:300;--awb-title-font-style:normal;--awb-title-line-height:1.36;--awb-content-font-family:&quot;IBM Plex Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:300;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-1541-1\"><div class=\"fusion-panel panel-default bg-obiettivi panel-992db07f44c57d88c fusion-toggle-has-divider\" style=\"--awb-title-line-height:2;--awb-title-color:#000000;--awb-content-color:#000000;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_992db07f44c57d88c\"><a aria-expanded=\"false\" aria-controls=\"992db07f44c57d88c\" role=\"button\" data-toggle=\"collapse\" data-target=\"#992db07f44c57d88c\" href=\"#992db07f44c57d88c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">DIGITAL MARKETING &amp; LEAD GENERATION<\/span><\/a><\/h4><\/div><div id=\"992db07f44c57d88c\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_992db07f44c57d88c\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span style=\"color: #ffffff;\">We sustain the development of companies through digital <strong>advertising campaigns<\/strong> to acquire new customers, with variable costs. Furthermore, we provide <strong>strategic consulting<\/strong> services for digital communication.<\/span><\/p>\n<ul>\n<li><span style=\"color: #ffffff;\">Qualified and specialised personnel with graphical, content, social and performance marketing skills.<\/span><\/li>\n<li><span style=\"color: #ffffff;\">Ad hoc ADV campaigns (Google\/Meta\/LinkedIn\/Native\/Dem) and generation of quality traffic on Landing Page in order to intercept user personas and ease their conversion in profiled leads.<\/span><\/li>\n<li><span style=\"color: #ffffff;\">Always new graphics, monitoring of media buying activities, constant feedback aggregation from analytics.<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default bg-obiettivi panel-98d6cbcf0244baf3d fusion-toggle-has-divider\" style=\"--awb-title-line-height:2;--awb-title-color:#000000;--awb-content-color:#000000;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_98d6cbcf0244baf3d\"><a aria-expanded=\"false\" aria-controls=\"98d6cbcf0244baf3d\" role=\"button\" data-toggle=\"collapse\" data-target=\"#98d6cbcf0244baf3d\" href=\"#98d6cbcf0244baf3d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">APPOINTMENT TAKING<\/span><\/a><\/h4><\/div><div id=\"98d6cbcf0244baf3d\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_98d6cbcf0244baf3d\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><span style=\"color: #ffffff;\">We generate <strong>quality B2B appointments<\/strong>, processing either prospects <strong>lists<\/strong> provided by the client, acquired through specialised partners, or lead lists that we generate. This is how we help to plan, develop, and monitor the activities of commercial networks.<\/span><\/p>\n<ul>\n<li><span style=\"color: #ffffff;\">Dedicated team with the ability to surpass filters for campaigns of new business, up&amp;cross selling<\/span><\/li>\n<li><span style=\"color: #ffffff;\">DB qualification with useful information for marketing purposes and registry profiling (Business Profiling)<\/span><\/li>\n<li><span style=\"color: #ffffff;\">Elevated redemptions thanks to vertical skills, empathy in the relationship, consulting relationship between prospect and operator<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"sales\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-bottom:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-animated accordion-container style-2\" style=\"--awb-bg-size:cover;--awb-margin-bottom:0px;\" data-animationType=\"fadeInRight\" data-animationDuration=\"2.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-four accordion-title bg-valorization\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><p><strong>Valorisation<\/strong><br \/>\n<strong>Sale<\/strong><\/p><\/h4><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:18px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#ffffff;--awb-divider-hover-color:#ffffff;--awb-icon-color:#ffffff;--awb-title-color:#000000;--awb-content-color:#000000;--awb-icon-box-color:#212934;--awb-toggle-hover-accent-color:#ffd500;--awb-title-font-family:&quot;IBM Plex Sans&quot;;--awb-title-font-weight:300;--awb-title-font-style:normal;--awb-content-font-family:&quot;IBM Plex Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:300;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-1541-2\"><div class=\"fusion-panel panel-default bg-valorization panel-bfe021ef01ceb8c8f fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_bfe021ef01ceb8c8f\"><a aria-expanded=\"false\" aria-controls=\"bfe021ef01ceb8c8f\" role=\"button\" data-toggle=\"collapse\" data-target=\"#bfe021ef01ceb8c8f\" href=\"#bfe021ef01ceb8c8f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">DIGITAL SELLING<\/span><\/a><\/h4><\/div><div id=\"bfe021ef01ceb8c8f\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_bfe021ef01ceb8c8f\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><strong>Remote sales<\/strong> is born out of our know-how in the generation of commercial opportunities and in customer experience, with the objective of welcoming and address the new challenges in the world of B2B Sales.<\/p>\n<ul>\n<li>Team of \u201cdigital salespeople&#8221; result-oriented and with a specific knowledge of the market of reference<\/li>\n<li>End-to-end management of the entirety of the sales process: from the contacting of the prospects to the acquisition with digitally signed contracts, to post-sales.<\/li>\n<li>Use of innovative digital solutions, among which our Unear platform, that can be integrated with CRMs and corporate management systems.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default bg-valorization panel-212d3649fb04b96fb fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_212d3649fb04b96fb\"><a aria-expanded=\"false\" aria-controls=\"212d3649fb04b96fb\" role=\"button\" data-toggle=\"collapse\" data-target=\"#212d3649fb04b96fb\" href=\"#212d3649fb04b96fb\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">E-COMMERCE<\/span><\/a><\/h4><\/div><div id=\"212d3649fb04b96fb\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_212d3649fb04b96fb\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>We offer companies a team of resources with specific skills for <strong>remote sales<\/strong> of e-commerce products along the customer journey.<\/p>\n<ul>\n<li>Optimisation of touchpoints available to the consumer and the punctual and precise management of requests to improve the CX of the purchasing process.<\/li>\n<li>Implementation of solutions for the recovery of abandoned carts. Management of returns and complaints and their transformation in new sales.<\/li>\n<li>Consolidated expertise in the handling of activities of e-commerce management.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default bg-valorization panel-4db6c8b4ed0452dcb fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_4db6c8b4ed0452dcb\"><a aria-expanded=\"false\" aria-controls=\"4db6c8b4ed0452dcb\" role=\"button\" data-toggle=\"collapse\" data-target=\"#4db6c8b4ed0452dcb\" href=\"#4db6c8b4ed0452dcb\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">FUNDRAISING <\/span><\/a><\/h4><\/div><div id=\"4db6c8b4ed0452dcb\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_4db6c8b4ed0452dcb\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>We increase the value of donors, we plan projects in Organisations, with <strong>tele fundraising<\/strong> and Donor Care campaigns.<br \/>\nThe team specialised in the handling of Donor Management makes of emotional connection and listening skills its success factors.<\/p>\n<ul>\n<li>Fundraising team dedicated to tele fundraising campaigns (welcome, retention, cross, acquisition) and the management of daily donor care (supporter service)<\/li>\n<li>Experience in the management of live fundraising events (TV, radio, web, DRTV) with flexibility of monitoring<\/li>\n<li>Specialised resources in the creation of a trust-based relationship with the donors, communicating with empathy and listening skills.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"consultancy\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-animated accordion-container style-2\" style=\"--awb-bg-size:cover;--awb-margin-bottom:0px;\" data-animationType=\"fadeInRight\" data-animationDuration=\"2.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-four accordion-title bg-soluzioni\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><p><strong>Relationship<\/strong><br \/>\n<strong>Post sales<\/strong><\/p><\/h4><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:18px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#ffffff;--awb-divider-hover-color:#ffffff;--awb-icon-color:#ffffff;--awb-title-color:#000000;--awb-content-color:#000000;--awb-icon-box-color:#212934;--awb-toggle-hover-accent-color:#ffd500;--awb-title-font-family:&quot;IBM Plex Sans&quot;;--awb-title-font-weight:300;--awb-title-font-style:normal;--awb-content-font-family:&quot;IBM Plex Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:300;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-1541-3\"><div class=\"fusion-panel panel-default bg-soluzioni panel-95dc764c8d9f9ffac fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_95dc764c8d9f9ffac\"><a aria-expanded=\"false\" aria-controls=\"95dc764c8d9f9ffac\" role=\"button\" data-toggle=\"collapse\" data-target=\"#95dc764c8d9f9ffac\" href=\"#95dc764c8d9f9ffac\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">CUSTOMER CARE<\/span><\/a><\/h4><\/div><div id=\"95dc764c8d9f9ffac\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_95dc764c8d9f9ffac\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Our core business consists of the handling of <strong>Customer Care<\/strong>, the entirety of all <strong>support<\/strong> services provided to the customers before, during and after the purchase of a product or service.<\/p>\n<ul>\n<li>H24 support through an omnichannel monitoring (call, email, chat, social community management, \u2026) and multisectoral vertical expertise<\/li>\n<li>Service design and optimisation of customer care with a consulting and specialised approach<\/li>\n<li>Elevated resolution rates at the first level (one contact solution) thanks to highly qualified and certified resources, that handle the relations with customers with an empathic and quality-oriented approach.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default bg-soluzioni panel-89c46a13a65d3c886 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_89c46a13a65d3c886\"><a aria-expanded=\"false\" aria-controls=\"89c46a13a65d3c886\" role=\"button\" data-toggle=\"collapse\" data-target=\"#89c46a13a65d3c886\" href=\"#89c46a13a65d3c886\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">HELP DESK<\/span><\/a><\/h4><\/div><div id=\"89c46a13a65d3c886\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_89c46a13a65d3c886\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>We provide support to end-users regarding articulated <strong>reports, requests, and claims<\/strong>, for which are employed operators with specific technical skills.<\/p>\n<ul>\n<li>Management of first-level tickets with the possibility of escalation of complex issues and particular cases<\/li>\n<li>Integration of our systems with troubleshooting applications and client CRMs<\/li>\n<li>Resources operational 24\/7 with high technical and IT profiles. Real-time monitoring and analysis of data.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default bg-soluzioni panel-b292d4bde96ee4951 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_b292d4bde96ee4951\"><a aria-expanded=\"false\" aria-controls=\"b292d4bde96ee4951\" role=\"button\" data-toggle=\"collapse\" data-target=\"#b292d4bde96ee4951\" href=\"#b292d4bde96ee4951\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">BACK OFFICE<\/span><\/a><\/h4><\/div><div id=\"b292d4bde96ee4951\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_b292d4bde96ee4951\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Activities that include the taking charge of data entry and <strong>paperwork<\/strong>, simple or complex, aimed at the aggregation of information, both on the side of the final user and the company.<\/p>\n<ul>\n<li>Optimization of administrative, commercial, and accounting processes<\/li>\n<li>Customer friendly paperwork management and in compliance with the Best Practices<\/li>\n<li>Centax solution for the efficient management of email accounts: email2db<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default bg-soluzioni panel-258407eae34abb50c fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_258407eae34abb50c\"><a aria-expanded=\"false\" aria-controls=\"258407eae34abb50c\" role=\"button\" data-toggle=\"collapse\" data-target=\"#258407eae34abb50c\" href=\"#258407eae34abb50c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">CUSTOMER LOYALTY<\/span><\/a><\/h4><\/div><div id=\"258407eae34abb50c\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_258407eae34abb50c\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>We make Customer Satisfaction inquiries and Market Research. We manage promotional contests in an integrated and multichannel way, with instant win and\/or final extraction modalities.<\/p>\n<ul>\n<li>Testing and operational support in the development of surveys and application of interviewing technologies and methodologies (CATI, CAWI, CAMI)<\/li>\n<li>End-to-end systems for contests, with possibility of supporting the Customer in the management of promotional practices and the logistics of awards delivery<\/li>\n<li>Monitoring of campaigns with web reporting systems and management of the careline in support of the contest.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"care\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_hover_color: #000000;--link_color: #000000;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-animated accordion-container style-2\" style=\"--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;--awb-margin-bottom:0px;\" data-animationType=\"fadeInRight\" data-animationDuration=\"2.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-four accordion-title bg-obiettivi\" style=\"--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><strong>Analysis<\/strong><\/h4><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:18px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#ffffff;--awb-divider-hover-color:#ffffff;--awb-icon-color:#ffffff;--awb-title-color:#000000;--awb-content-color:#000000;--awb-icon-box-color:#000000;--awb-toggle-hover-accent-color:#ffd500;--awb-title-font-family:&quot;IBM Plex Sans&quot;;--awb-title-font-weight:300;--awb-title-font-style:normal;--awb-title-line-height:1.36;--awb-content-font-family:&quot;IBM Plex Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:300;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-1541-4\"><div class=\"fusion-panel panel-default bg-obiettivi panel-d5ff5adb6782394b5 fusion-toggle-has-divider\" style=\"--awb-title-line-height:4;--awb-title-color:#000000;--awb-content-color:#000000;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_d5ff5adb6782394b5\"><a aria-expanded=\"false\" aria-controls=\"d5ff5adb6782394b5\" role=\"button\" data-toggle=\"collapse\" data-target=\"#d5ff5adb6782394b5\" href=\"#d5ff5adb6782394b5\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">CONSULTING<\/span><\/a><\/h4><\/div><div id=\"d5ff5adb6782394b5\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_d5ff5adb6782394b5\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<div>\n<div>\n<div>\n<div>\n<div dir=\"auto\" data-testid=\"conversation-turn-5\">\n<div>\n<div>\n<div>\n<div>\n<div>\n<div dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"0142ef6b-f754-4f07-91e9-a70097b3e58d\">\n<div>\n<p><span style=\"color: #ffffff;\">We specialize in the creation of consultancy projects aimed at identifying specific initiatives, with the goal of increasing the effectiveness and efficiency of all customer relationship processes.<\/span><\/p>\n<p><span style=\"color: #ffffff;\">Our work consists of:<\/span><\/p>\n<ul>\n<li><span style=\"color: #ffffff;\">Preliminary analysis of the current framework (<strong>Assessment<\/strong>);<\/span><\/li>\n<li><span style=\"color: #ffffff;\">Identification of the most suitable potential optimization, evolution, and integration initiatives (<strong>Service Design<\/strong>).<\/span><\/li>\n<\/ul>\n<p>.<\/p>\n<p><span style=\"color: #ffffff;\">Large Enterprises recognize the strategic value of providing their customers with prospecting and customer care services characterized by high standards of quality at every touchpoint, aimed at satisfaction and loyalty.<\/span><\/p>\n<p><span style=\"color: #ffffff;\">In this context, CX Centax pays special attention to technologies (with a strong orientation towards AI solutions in a Digital Human perspective) and operational procedures that allow optimizing the experience of all the stakeholders involved.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling section-request\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-bottom:0px;--awb-background-color:#ffd500;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-six fusion-animated\" style=\"--awb-margin-top:0px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.0\" data-animationOffset=\"top-into-view\"><h6 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Contacts<\/h6><\/div><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-text fusion-title-size-three fusion-animated\" style=\"--awb-margin-top:0px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;--awb-font-size:45px;\" data-animationType=\"fadeInUp\" data-animationDuration=\"2.0\" data-animationOffset=\"top-into-view\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;\">Your customers are your most valuable asset. And ours, too!<\/h3><\/div><div class=\"fusion-text fusion-text-2 fusion-animated m-txt-right\" data-animationType=\"fadeInRight\" data-animationDuration=\"3.0\" data-animationOffset=\"top-into-view\"><p>Contact us to find out how we can help you.<\/p>\n<\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"--awb-flex-grow:0;--awb-flex-grow-medium:0;--awb-flex-grow-small:0;--awb-flex-shrink:0;--awb-flex-shrink-medium:0;--awb-flex-shrink-small:0;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_3_5 3_5 fusion-flex-column fusion-animated m-txt-right\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:25px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.2%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationType=\"fadeInLeft\" data-animationDuration=\"4.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1527-o1\" lang=\"it-IT\" dir=\"ltr\" data-wpcf7-id=\"1527\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/1541#wpcf7-f1527-o1\" method=\"post\" class=\"wpcf7-form init\" id=\"EN-FormContacts\" aria-label=\"Modulo di contatto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1527\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"it_IT\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1527-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<input type=\"hidden\" name=\"formPageUrl\" value=\"https:\/\/www.cxcentax.com\/en\/wp-json\/wp\/v2\/pages\/1541\" \/>\n<div id=\"responsive-form\" class=\"clearfix\">\n<div class=\"form-row\">\n<div class=\"column-half-50\"><span class=\"wpcf7-form-control-wrap\" data-name=\"formName\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First and Last Name *\" value=\"\" type=\"text\" name=\"formName\" \/><\/span><\/div>\n<div class=\"column-half-50\"><span class=\"wpcf7-form-control-wrap\" data-name=\"formCompany\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Company *\" value=\"\" type=\"text\" name=\"formCompany\" \/><\/span><\/div>\n<\/div>\n<div class=\"form-row\">\n<div class=\"column-half-50\"><span class=\"wpcf7-form-control-wrap\" data-name=\"formPhone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone number *\" value=\"\" type=\"text\" name=\"formPhone\" \/><\/span><\/div>\n<div class=\"column-half-50\"><span class=\"wpcf7-form-control-wrap\" data-name=\"formEmail\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email address *\" value=\"\" type=\"text\" name=\"formEmail\" \/><\/span><\/div>\n<\/div>\n<div class=\"form-row\">\n<div class=\"column-full\"><span class=\"wpcf7-form-control-wrap\" data-name=\"formMessage\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Message\" value=\"\" type=\"text\" name=\"formMessage\" \/><\/span><\/div>\n<\/div>\n<div class=\"form-row\">\n<div class=\"column-full\">\n<div><span style=\"font-size:12px;\">* I authorize the treatment of my personal data used by CX CENTAX S.r.l. in accordance to the <a href=\"\/en\/privacy-policy\/\" target=\"_blank\">Privacy Policy<\/a><\/span><\/div>\n<div><span class=\"wpcf7-form-control-wrap\" data-name=\"formMarketing\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"formMarketing\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I authorize the treatment of my personal data to be updated and to receive direct marketing purposes, related to services offered and in line with my interests.<\/span><\/label><\/span><\/span><\/span><\/div><div><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/><\/div><\/div>\n<\/div>\n<\/div><div class=\"fusion-alert alert custom alert-custom fusion-alert-center wpcf7-response-output awb-alert-native-link-color alert-dismissable awb-alert-close-boxed\" style=\"--awb-border-size:1px;--awb-border-top-left-radius:0px;--awb-border-top-right-radius:0px;--awb-border-bottom-left-radius:0px;--awb-border-bottom-right-radius:0px;\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"fusion-alert-content\"><\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">&times;<\/button><\/div>\n<\/form>\n<\/div>\n<\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_4 1_4 fusion-flex-column fusion-animated\" style=\"--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:25px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:7.68%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationType=\"fadeInRight\" data-animationDuration=\"4.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-9 fusion-sep-none fusion-title-text fusion-title-size-five other-link\" style=\"--awb-margin-top:1px;--awb-margin-bottom:0px;--awb-margin-top-small:1px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;--awb-margin-top-medium:1px;\"><h5 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;line-height:45px;\"><a class=\"js-phone-event\" href=\"tel:+390354162110\">+39 035 4162110<\/a><\/h5><\/div><div class=\"fusion-title title fusion-title-10 fusion-sep-none fusion-title-text fusion-title-size-five other-link\" style=\"--awb-margin-top:1px;--awb-margin-bottom:0px;--awb-margin-top-small:1px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;--awb-margin-top-medium:1px;\"><h5 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;line-height:45px;\"><a href=\"mailto:info@cxcentax.com\">info@cxcentax.com<\/a><\/h5><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-1541","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What do we do - CX CENTAX, Bergamo<\/title>\n<meta name=\"description\" content=\"CX CENTAX offers omnichannel Customer Care services, e-commerce support, telemarketing B2B, Contests management and CRM consulting. 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