{"id":1489,"date":"2020-10-23T17:16:05","date_gmt":"2020-10-23T15:16:05","guid":{"rendered":"https:\/\/www.cxcentax.com\/consultancy\/"},"modified":"2020-10-28T12:24:57","modified_gmt":"2020-10-28T11:24:57","slug":"consultancy","status":"publish","type":"page","link":"https:\/\/www.cxcentax.com\/en\/consultancy\/","title":{"rendered":"Consultancy"},"content":{"rendered":"

What we do<\/h1><\/div><\/div><\/div><\/div><\/div>
Care<\/span><\/a><\/div><\/div><\/div>
Sales<\/span><\/a><\/div><\/div><\/div>
Consultancy<\/span><\/a><\/div><\/div><\/div>
Audit<\/span><\/a><\/div><\/div><\/div>
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Project Management and IT experts analyse operational requirements and technological infrastructure in order to determine the most suitable solutions for each Customer.<\/p>\n<\/div>

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CRM Check-Up & Customizing<\/span><\/p><\/h3><\/div>

From the Customer Journey As Is<\/em> to a better Customer Journey To Be<\/em><\/strong><\/h5><\/div>

Organizational and technological assessment of CRM.<\/p>\n

System consolidation, revision of procedures and definition of interventions.<\/p>\n

Development of tailor-made tools and applications.<\/p>\n<\/div>

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System Integration & software licensing<\/span><\/p><\/h3><\/div>

Synergy, functionality, and data security<\/strong><\/h5><\/div>

We connect different platforms and systems with a transversal approach thanks to GDPR compliant infrastructures.<\/p>\n<\/div>

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Cloud Contact Center<\/span><\/p><\/h3><\/div>

Plug&Play solution to manage your Customers\u2019 requests<\/strong><\/h5><\/div>

Sophisticated virtual PBX: Client VPN platform for inbound\/outbound interactions with centralized reporting.<\/p>\n

IT support and consulting.<\/p>\n<\/div>

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Service Design<\/span><\/p><\/h3><\/div>

Process know-how and expertise on complex Services<\/strong><\/h5><\/div>

Graphical representation and consulting on Customer Journey, to identify touchpoints that can be connected, improved, deepened, made more efficient and customer friendly.<\/p>\n<\/div>

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HOW WE WORK<\/h6><\/div>

The true digital customer experience<\/h3><\/div>
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Technology is the backbone of what we do, together with people.<\/p>\n

Everyday we choose highly innovative solutions<\/strong>, which are scalable and modular according to each project.<\/p>\n

However, technology is nothing without the human component<\/strong>. This is the reason why we invest in continuous training: we want to connect digital and individuals to create customized and performing ecosystems.<\/strong><\/p>\n<\/div>

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CX Centax infrastructure consists in:<\/span><\/p>\n<\/div>